Breaking into new markets
Launching a new brand is an exciting but complex process, with a lot of factors to consider. Bendix had already put considerable thought into the strategy and positioning of their Moto brand, including a detailed understanding of their target audience and the way they currently engage with part suppliers. We ran a workshop with key stakeholders at Bendix to better understand their strategy for the Moto brand, and to gain a full picture of the role the website would need to play in supporting the launch and growth of the brand.
Key to this understanding was the direct relationship between Bendix and motorcycle riders. Unlike car owners, who are typically reliant on mechanics to purchase and fit brake parts, motorcycle owners frequently perform their own repairs. This direct customer relationship, combined with the social and community focus of motorcycle riding, necessitated a content and lifestyle-led website strategy that would seek to establish Bendix as a trusted source of information for the moto community.
A lifestyle and community-focused site structure
With a clear picture of the website requirements with audience needs and pain points in mind, we set about developing an Information Architecture that would support both product and content discovery through clear, structured journeys.
Given that the site would have a community focus, we designed a series of ‘riding style’ journeys, which would allow users to easily locate the content and products most suited to the types of bikes they ride.
The site’s navigation is broad and shallow to allow users direct access to key topics and journeys, and to allow for easier segmentation between riding styles. The site’s content design also allows for cross-linking between site sections through the use of bespoke catalogue search and card grid components to provide entry into different content journeys.
Presenting product information with clarity
Given that the Moto website would be the primary point of sale for motorcycle parts, it was important that the user journeys support and prioritise product discovery. The ‘Part finder’ catalogue presents a simple way of searching for motorcycle products, using an integration with Bendix’s PARtsDB product catalogue to surface relevant parts based on the user’s selections. The search widget can be accessed across multiple pages of the site, including from within the ‘riding style’ user journeys, to create links between the community-focused content and the products it relates to.
With many motorbike riders performing their own repairs, we needed product pages to be simple and easy to comprehend. The page design prioritises key product specifications, such as the part number, size, and imagery, with more detailed information made available through accordions. The purchase process is made easy through a clear and clean eCommerce design, which mimics that of the Bendix website, leveraging familiar cart and checkout design patterns to quickly onboard users to the experience.
A fresh, bold design
To tie in with the community focus of the site, we created a UI design that prioritised bold, aspirational action photography. We worked with Bendix’s brand agency to create a brief for the photography requirements, and also worked collaboratively to incorporate the new Bendix Moto logo and brand motif into our site designs.
Bendix wanted the Moto brand to be visually distinct, while still retaining a clear link to its parent Bendix brand. To achieve this, we used a monochrome colour palette of charcoal and white to give the Moto site a prestigious, luxurious feel and place emphasis on the site photography. To tie in with the parent brand, Bendix’s primary blue colour was woven into the site in understated, strategic ways, such as hover states and the secondary navigation bar.